Refund and Returns

Refund Policy

Thank you for shopping at PrettyCurve! We hope you love your purchase, but if you're not completely satisfied for any reason, you may return the item for a full refund, store credit, or size exchange.

Returns

All returns must be initiated within fourteen (14) days of delivery. Items must be in new, unused condition and in their original packaging.

Return Process

To start a return, please contact us at prettycurve.customerservice@gmail.com with your order details and reason for the return. Once your return is approved, securely package the item with the return form provided and mail it to:

PrettyCurve Returns
Dasmarinas Cavite Philippines

Please note that you are responsible for return shipping charges. We strongly recommend using a trackable shipping method to ensure your return reaches us.

Refunds

Once we receive and inspect your returned item, we will process your refund or exchange within seven (7) business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank. We will notify you via email when your return has been processed.

Damages and Issues

If your order arrives defective, damaged, or incorrect (e.g., wrong size or color), please contact us at prettycurve.customerservice@gmail.com immediately so we can resolve the issue promptly.

Non-Returnable Items

To qualify for a return, please ensure:

  • Items are unworn, unwashed, and unaltered.
  • Items are returned in their original packaging.
  • Items show no signs of wear, damage, or misuse, unless they arrived damaged.

Special One-Time Exception: In specific cases, we may provide a replacement item without requiring the original item to be returned. If you're dissatisfied with the replacement, both items must be returned to qualify for a refund. This exception is limited to one occurrence per order.

Exchanges and Refund Processing

  • Return Timeframe: Returns must be initiated within 14 days of delivery. Returns requested beyond this timeframe may not qualify for a refund.
  • Shipping Costs: Customers are responsible for all return shipping charges. Consider using a trackable shipping service to prevent loss or damage.
  • Processing Time: Refunds will be applied to your original payment method. It may take up to 10 business days for the refund to appear in your account, depending on your bank's processing time.

If you have any further questions or concerns, please don’t hesitate to contact us at prettycurve.customerservice@gmail.com.

This policy ensures clarity for PrettyCurve's customers while reflecting a professional and customer-friendly approach. Let me know if you'd like to make further adjustments!

Here is a paraphrased and tailored version of the provided privacy policy for PrettyCurve with your shop's details:

Privacy Policy for Users in the European Union
This section applies to all users in the European Union and adheres to the General Data Protection Regulation (GDPR). It supersedes any conflicting information in this policy. Details about data processing categories, purposes, and recipients are in the “Detailed Information on the Processing of Personal Data” section.

Legal Basis for Processing
PrettyCurve may process personal data under these circumstances:

  • User consent for specific purposes.
  • Data provision is necessary to perform a contract or pre-contractual obligations.
  • Compliance with legal obligations.
  • Public interest tasks or the exercise of official authority.
  • Legitimate interests pursued by PrettyCurve or third parties.

If you have questions about the legal basis, please email us at prettycurve.customerservice@gmail.com.

Data Retention
We process and store personal data as long as required for its purpose. Retention may extend for legal obligations or with user consent. Once the retention period ends, data is deleted, and rights such as access, erasure, or portability can no longer be enforced.

Your GDPR Rights
Under GDPR, you have the right to:

  • Withdraw consent at any time.
  • Object to data processing for non-consent reasons.
  • Access your data and request a copy.
  • Verify and correct inaccurate data.
  • Restrict processing under certain conditions.
  • Request deletion of your data.
  • Receive data in a portable format or transfer it to another controller.
  • File a complaint with your data protection authority.

To exercise these rights, contact us at prettycurve.customerservice@gmail.com. Requests are free and will be addressed within one month.

Users in Switzerland
For Swiss users, this section aligns with the Federal Act on Data Protection. It outlines rights such as access, correction, and objection to processing. Contact prettycurve.customerservice@gmail.com for support.

Users in Brazil (LGPD)
This section is for Brazilian users and aligns with the LGPD. We process personal information under the following legal bases:

  • User consent.
  • Compliance with legal or regulatory obligations.
  • Public policy execution or research.
  • Contract execution or preliminary procedures.
  • Protection of health or physical safety.
  • Legitimate interests, barring conflicts with fundamental rights.

Brazilian Privacy Rights
Brazilian users have rights including:

  • Confirmation of data processing.
  • Access, correction, or deletion of personal data.
  • Data portability upon request.
  • Revocation of consent.
  • Objection to non-compliant processing.
  • Information on automated decision-making processes.

How to File Requests
Requests can be sent to prettycurve.customerservice@gmail.com. Responses will be provided promptly, and in cases of access requests, within 15 days. Data corrections or deletions will also be communicated to third parties, unless impractical.

Data Transfers Outside of Brazil
Data may be transferred outside Brazil for reasons including legal cooperation, public policy, or contract execution, as permitted by the LGPD.

Privacy Policy Overview for U.S. Users

This section applies to users in certain U.S. states and supersedes conflicting terms in the privacy policy.

Categories of Personal Information

  • Collected Sources: Directly via forms, indirectly through browsing, or from third-party services.
  • Processing Notice: Information collected won't be used for unexpected purposes without consent.

Your Rights

  1. For All U.S. Users:
    • Access and obtain a copy of Personal Information.
    • Correct inaccurate information.
    • Request deletion of data.
    • Opt-out of the sale of Personal Information.
    • Right to non-discrimination for exercising privacy rights.
  2. Additional Rights by State:
    • California:
      • Opt out of cross-context behavioral advertising.
      • Limit the use of Sensitive Personal Information.
    • Other States (VA, CO, CT, TX, OR, etc.):
      • Opt-out of Targeted Advertising and profiling.
      • Consent to Sensitive Personal Information processing.
    • Utah and Iowa:
      • Opt-out of Sensitive Personal Information processing.

How to Exercise Your Rights

  • Submit requests via provided contact details.
  • Verification is required before processing requests.
  • Opt-out options include website privacy links or tools like Global Privacy Control (GPC).

Response Timeline

  • Responses provided within the legally required timeframe.
  • Denials include reasons and further actions you can take.

Additional Information

  • Data may be used for legal purposes or maintenance logs.
  • Changes to the policy will be communicated on the website.